Bookings – must be confirmed in writing (email, fax or letter) and, where applicable, PO numbers provided.
Payment – must be made in full before the course start date. Credit accounts are available for long standing customers. Our standard payment terms are 30 days.
Transfers and cancellations – if you are booked on a course but need to transfer to another date or different course, or if you cancel a booking and you cannot transfer it to another date at the time of cancellation the following charges apply:
Cancellations or transfers must be emailed to email@example.com, faxed to 0121 601 4042 or sent by letter and received by MOHS by the due date.
Non attendance – if a delegate does not show for a course, and we have not been previously informed, the full course fee remains payable.
Late arrivals / missed sessions – if a delegate arrives late or is absent from a course, we reserve the right to refuse to accept them for training if we feel they will gain insufficient knowledge or skill in the time remaining. In all such cases, the full course fee remains payable.
Code of conduct – we reserve the right to refuse to teach a delegate who is or appears to be under the influence of drugs or alcohol or who presents inappropriate or offensive behaviour during a session.
Unforeseen circumstances – if, on the rare occasion, we may have to cancel a course, the delegate will be given as much notice as possible and offered a free transfer to another course or a full refund.
Requalification courses – to be eligible to attend the two day requalification course, delegates must present a valid FAW certificate which is ‘in date’ (ie within three months of the certificate expiry date).
VAT – fees are subject to the current rate of VAT (valid exemptions apply). For courses held at your premises, we charge 50p per mile for journeys under 50 miles and £42 an hour over 50 miles.
Expenses – occasionally our trainers may require overnight accommodation. In such cases, the cost is agreed in advance with you.
Publicity – we reserve the right to use the names of delegates / organisations in publicity material (website, news releases, leaflets and publications) subject to your approval. If you prefer this not to happen, please let us know.