We look forward to meeting our delegates. Below are some guidelines to help them get the most out of their course:
• some activities may require slight physical exertion. Please contact us if
there is any doubt about a delegate’s suitability for a particular course.
Bookings – must be confirmed in writing (email, fax or letter) and, where applicable, purchase order (PO) numbers provided.
Payment – Payment of every course must be made in full before the course start date. Certificates to prove completion of a course may be withheld until payment is made or a purchase order is provided when booking.
Transfers and cancellations – if you are booked on a course but need to transfer to another date or different course, or if you cancel a booking and you cannot transfer it to another date at the time of cancellation the following charges apply:
Transfers or cancellations must be emailed to firstname.lastname@example.org, faxed to 0121 601 5357 or sent by letter and received by MOHS by the due date.
Non attendance – if a delegate does not show for a course, and we have not been previously informed, the full course fee remains payable.
Late arrivals and missed sessions – If a delegate arrives late for a course, we reserve the right to refuse to accept them for training. This is dictated by the awarding body who audit MOHS Workplace Health to quantify that the full hours are undertaken, ensuring the delegate gains the full knowledge and skills required for that qualification certificate. In such cases, 100% of the full course fee remain payable.
Code of conduct – we reserve the right to refuse to teach a delegate who is or appears to be under the influence of drugs or alcohol or who presents inappropriate or offensive behaviour during a session.
Unforeseen circumstances –if, on the rare occasion, we may have to cancel a course, the delegate will be given as much notice as possible and offered a free transfer to another course or a full refund.
Requalification courses – to be eligible to attend the two day requalification course, delegates must present a valid FAW certificate which is ‘in date’ (ie within three months of the certificate expiry date).
VAT – fees are subject to the current rate of VAT (valid exemptions apply). For courses held at your premises, we charge £0.62 +VAT per mile for journeys under 50 miles.
Expenses – occasionally our trainers may require overnight accommodation. In such cases, the cost is agreed in advance with you.
Publicity –we reserve the right to use the names of delegates / organisations in publicity material (website, news releases, leaflets and publications) subject to your approval. If you prefer this not to happen, please let us know.